6 Jobs in PA, PA
LawnStarter is Hiring a Customer Support Representative Near PA, PA
LawnStarter is the nation’s leading on-demand marketplace for lawn care and related services, allowing hundreds of thousands of customers nationwide to book a service with the tap of a button.
But lawn care is only the beginning - our vision is to become the one-stop shop for all home services.
Our company is flourishing at an incredible pace, profitable and achieving remarkable success. And we're not stopping there! We're actively seeking talented and hard-working individuals like you to join our team and help us achieve our ultimate vision.
Responsibilities :
- Rotation between inbound and call back queue calls, chat, email support.
- In this position, you will be taking over 300 contacts a week. These will be supporting both our customers and our providers on various operations-related issues.
Our average handle time is around 10 minutes
- Our hours of operation are Monday - Friday, 6 am - 10 pm CST, and Saturday - Sunday, 7 am - 6 pm CST.
- We offer 8hrs per day for a max of 5 days per week (40hrs) during those hours.
- You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, scheduling, and issue resolution.
- You should have an understanding of how to connect with a Western individual and be skilled at problem-solving, building rapport, and offering empathy.
What we are looking for :
- Empathetic to customers, knows how to use soft skills to establish rapport and diffuse difficult situations.
- Ability to work efficiently and creatively to solve problems by utilizing all available tools and resources.
- Active listener who can interpret a problem, determine an approach to solve, and main call control.
- Ability to adhere to a schedule
- Adaptable to change
- High productivity at defined proficiency levels
- Willingness to receive and act on feedback from the leadership team
- Works with integrity and collaborates with team.
Requirements
- High school graduate required, some college preferred.
- EXCELLENT written and verbal English skills, conversationally fluent.
- Experience of at least 1 year in a customer contact center environment, supporting United States customers.
- Knowledge of ZenDesk a plus.
- Prior experience using CRM and VoIP software is a plus, knowledge of Google Suite is preferred.
- Computer, laptop or desktop with a camera (8GB RAM, Corei5 Processor) with a noise-canceling headset. We cannot use chrome books, tablets, ipads, or cell phones as they are not compatible with our phone system.
- Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
- Back up power and internet supplies to ensure you are able to complete your full shift
- Willing to work US hours and weekends; and amenable to working in rotating shifts
Benefits
- Work from the comfort of your own home.
- $6-$9 / hr USD based on experience
Job Summary
Full Time
$38k-48k (estimate)
05/01/2024
06/30/2024
lawnstarter.com
SPRINGFIELD, VA
<25
2013
$5M - $10M
Related Companies
About LawnStarter
LawnStarter is a marketplace for lawn maintenance and outdoor services. We are the easiest and most efficient way to order and manage your lawn care and are currently in 120 markets in the United States. With incredibly high ratings from consumers and providers, it is easy to see why we have industry leading retention on both sides of the marketplace and are poised to build a multi-billion dollar consumer brand. We have successfully raised over $23M from some of the leading technology and growth investors.
The job skills required for Customer Support Representative include Problem Solving, Scheduling, Leadership, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Learn to refer to other service or technical departments for follow up as needed.
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Step 3: View the best colleges and universities for Customer Support Representative.
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